Frequently AskedQuestions

A non-fault accident claim is when you seek compensation for an accident that was not your fault. This includes damage to your vehicle, personal injuries, and other losses incurred as a result of someone else's negligence.

For property damage claims, you typically have 6 years from the date of the accident. For personal injury claims, you have 3 years. However, it's best to start your claim as soon as possible while evidence is fresh and witnesses can be contacted.

Making a non-fault claim should not affect your insurance premium. However, some insurers may still increase premiums, which is why it's important to work with specialists who can help recover any premium increases as part of your claim.

If the other driver is uninsured, you can still make a claim through the Motor Insurers' Bureau (MIB) uninsured driver scheme. We handle these complex claims and ensure you still receive the compensation you deserve.

Yes, you have the right to choose where your vehicle is repaired. We work with a network of approved repairers across the UK, but you can also use your preferred garage if you wish.

If your car is deemed a total loss, you're entitled to receive the market value of your vehicle at the time of the accident, plus any additional costs such as outstanding finance settlements and replacement vehicle costs.

Yes, if your accident was non-fault, you're entitled to a replacement vehicle of similar specification while yours is being repaired or until you receive a settlement for a write-off.

Repair times vary depending on the extent of damage and parts availability. Minor repairs may take 3-5 days, while major repairs can take 2-4 weeks. We'll keep you updated throughout the process and ensure you have replacement transport.

You should still seek medical attention even if you feel fine. Many injuries, particularly soft tissue injuries like whiplash, may not show symptoms immediately. Having medical documentation from the start strengthens your claim.

Yes, psychological injuries such as anxiety, depression, or PTSD following an accident are valid claims. We work with medical experts who specialize in psychological assessments to ensure you receive appropriate compensation.

You'll need medical reports from your GP, hospital records if you were treated, and potentially an independent medical examination. We arrange all necessary medical assessments as part of our service.

Compensation varies greatly depending on the type and severity of injuries. Minor soft tissue injuries might result in £1,000-£3,000, while more serious injuries can result in much higher awards. We ensure you receive maximum compensation for your specific circumstances.

Simple property damage claims can be resolved in 4-8 weeks. Claims involving personal injury typically take 6-18 months, depending on complexity and the time needed for medical treatment and recovery.

No, we operate on a 'No Win, No Fee' basis for non-fault claims. You won't pay anything upfront, and our fees are recovered from the other party's insurance company when we win your claim.

You'll need your driving license, insurance details, vehicle registration documents, photos of the accident scene and damage, police report (if available), and any medical reports. We'll guide you through exactly what's needed.

While you can handle a claim yourself, insurance companies often offer lower settlements to unrepresented claimants. Our expertise ensures you receive maximum compensation and takes the stress out of dealing with insurers.

Motorcycle claims can be more complex due to the higher risk of injury and the bias some people have against motorcyclists. We specialize in motorcycle claims and understand the unique challenges riders face.

Yes, damaged protective clothing, helmets, and other gear can be claimed as part of your compensation. Keep all damaged items and receipts for replacements - we'll ensure these costs are recovered.

If available, we can arrange a replacement motorcycle while yours is being repaired. If not available, we'll provide alternative transport and ensure you're compensated for the inconvenience.

Custom modifications and accessories can be claimed if they were damaged in the accident. It's essential to have receipts and photos of modifications to support your claim for their full value.